Please review the answers to some of our most Frequently Asked Questions. If you still haven't found your answer (or question), or need to send us a trouble ticket please visit our support pages at Support Home. Help is also available via email at support @ orangemailer.co, our live chat, or from the "Help" icon after logging in.

Unlike our competitors, Orange Mailer offers free help at every subscription level.

Printing Issues

**What Label Sizes Does Orange Mailer Support?**


Orange Mailer currently supports the following label sizes. You can change your default label size in the **Admin** tab under **Label Settings**.


### Available Label Sizes


| **4" x 6"** (Default) | Standard shipping label | Works with most thermal label printers (Zebra, Dymo 4XL, etc.). Best all-around choice. |

| **4" x 4"** | Square label | Does **NOT** support Letters or Postcards. |

| **2" x 7"** | Narrow label | Not recommended for Letters, Cards, or Flats. |

| **4" x 5"** | Medium label | Not recommended for Letters, Cards, or Flats. |

| **6" x 4"** | Postcard / Letter size | Only works with **Predefined Letter** or **Card** + First Class Postage. |

| **7" x 3"** | Envelope size | Designed for printing directly onto envelopes (especially #10). |


Which Size Should You Use?


- We recommend keeping **4" x 6"** as your default unless you have a specific need (such as printing directly on envelopes or postcards).

- Some sizes have restrictions and will only work with certain PreSet options (Letter or Card + First Class).

- For one-time needs, you can usually adjust the size in the print dialog instead of changing your global default.


How to Change Your Default Label Size


1. Go to the **Admin** tab.

2. Click **Label Settings**.

3. Select your preferred size from the dropdown.

4. Save your changes.


Once saved, all future USPS labels will use your new default size (UPS, FedEx, and DHL will continue to use 4x6).


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https://orangemailer.freshdesk.com/a/solutions/articles/43000522736

 **How do I set up my printer?**


Postage and labels created with Orange Mailer can be printed on **any printer**. However, for the best experience we recommend using a **Zebra** or other thermal label printer.


 Default Label Size

Orange Mailer defaults to **4" x 6"** labels. You can change the label size in the print settings if needed.


Printing on Regular Paper or Envelopes


If you want to print directly onto a **#10 envelope** using First Class postage:


1. Select **7x3** as the label size.

2. Load your #10 envelope into the printer (usually centered in the paper tray — check your printer manual).

3. In the print dialog, set:

   - **Paper Size** → **Env10** (or #10 Envelope)

   - **Scale** → **Custom 100%**


How to Print Your Label


After generating your label:


1. Hover over the label preview.

2. Click the **printer icon**.

3. In the print window, look for settings under:

   - **Page Sizing**

   - **Page Handling**

   - **Zoom**

   - or **Advanced / Finishing** tabs


Adjust these settings until the label prints correctly on your chosen paper or envelope.


Common Printing Issues & Solutions


**Problem:** Label prints too small or doesn’t fit the page  

**Solution:** Change the setting from “Fit to Page” to **“Actual Size”** or set **Scale to 100%**.


**Problem:** Full page label instead of 4x6  

**Solution:** Change the setting to **“2 per page”** or select the correct **4x6** label size.


**Problem:** #10 envelope printing is misaligned (especially on Canon printers)  

**Solution:** Go into **Advanced Settings → Finishing tab** and **expand the printable area**.  


Reprinting Labels

Don’t worry if something goes wrong — you can **reprint any label** at any time from the **History** page.  

**Important:** Never try to reuse a printed stamp or label, as this is considered mail fraud.


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After getting your label:

Hover over the label 

and select the printer icon


Under  “Pages per sheet” select “2”


If your screen displays “Multiple” select that and then select “2”


You may also need to select the "Size" as "Printable Area". In some cases this can also be 160%.


The key is to locate the settings for “Page Sizing” and/or “Page Handling”


The postage you generated is a standard PDF file, so each printer can be adjusted to get the best and most readable print out available.

1 Labels are preset at 4" x 6". Go to admin and change size to 7" x 3"



2 Create a label using the USPS Letter option in the pre-select drop down menu for size.



3 click on the printer icon when the label has been created and you see the popup window with the label.





4 The "Paper Size" should be set at "Env10" and the "Scale" at "Fit to page". 




5 Simply insert an envelope into the printer as indicated in the printers manual (usually centered in the paper tray), and the postage will print directly onto the envelope. 



You can reprint labels over an over to try different settings. However, do not mail more than one of the labels, as this may be a Federal Offense.