(a) You provide accurate information that includes your identity, address, and legal access to the sites being managed.
1.2 You will provide Orange Mailer all information needed to enable full use of the system.
2.1 Orange Mailer will provide you with an acknowledgment of successful registration.
2.2 You agree to keep any username or password chosen by you as a part of registration process strictly confidential.
2.3 You agree to notify us immediately if you suspect misuse or loss of username and password. In the event of a lost or misused acess, you will take appropriate steps to mitigate any potential loss by imediatly updating your login information.
Free Trial Period (when offered)
3.1 Upon confirmation of registration with Orange Mailer, you shall be provided a 15-day free trial period to use services offered by the software.
3.2 After the completion of the free trial, if you wish to continue the services you can upgrade to any of the plans offered.
Subscription Payments, Refunds, Upgrading and Downgrading
4.1 The service is billed on monthly basis in advance and is non-refundable. There will be no refunds provided in case of partial months of service, for months of an unused running account and for any upgrades/downgrades.
4.2 On upgrading to a paid account, you will be automatically billed every month as long as you don't cancel your account.
4.3 Downgrading of your account may result in a loss of features and content and we are not liable for such losses.
Cancellation and Termination
5.1 You are solely responsible for cancelling your account. We accept request for cancellations via phone or email, however it is preferred that you cancel your account from the "cancel account" link in the Settings menu. Cancelation is immediate upon exiting the system.
5.4 Orange Mailer will delete all account data at cancelation.
5.5 Orange Mailer reserves the right to suspend or terminate your account and current or future use of the service for any reason. Termination or suspension will result in deletion of your account.
Changes to Prices and Features
6.1 Orange Mailer reserves the right to change, delete or discontinue any service or feature, temporarily or permanently without notice.
6.2 Orange Mailer reserves the right to modify monthly subscription prices at anytime without prior notice.
6.3 We shall not be held liable to you or any third party for any changes in prices, features or discontinuance of service.
Support is available on our website via chat (when available), or email via admin AT orangemailer.com or phone.
Every effort will be made to ensure 100% availability 24/7/365. However unforseen circumstances do arise and may effect uptime. We will notify users in advance if possible (scheduled maintenance, etc). In the event of a failure of our systems we will be limited to restoration of systems and data as quickly as possible.
Balances / Credits - Availability, Use and Refunds
9.1 Orange Mailer requires an available balance equal to, or greater than the desired postage amount. Upon creation of the postage label, your available balance is immediatly reduced by the rate chosen.
9.2 You may increase your available balance by any amount approved by your credit card provider. Funds are available immediatly upon submitall of and approval by your credit provider.
9.3 Should you cancel your account or request a refund, Orange Mailer will initiate a refund of the _unused_ balance to the last used credit card. Should the refund be declined by your issuer, Orange Mailer will contact you via email to determine the correct address to mail a check.
9.4 Postage refunds may be initated via the transaction history, but ONLY for unused / unmailed postage and only within 20 days of generating said postage. Refunds may take up to 30 days to be credited back to your Orange Mailer account.
9.5 Orange Mailer and its parent company are not liable for any funds beyond any unused portion as documented by the system. All transactions are recorded and a record maintained for accountability purposes.
9.6 The US Postal Service maintains a record of all postage printed. Should the USPS determine that you underpaid your postage, Orange Mailer reserves the right to subsequently debit your available balance by the amount owed (or in the even of a zero available balance, your credit card on file) should the USPS require payment via our system.
10.1 By your use of the system, you hereby indemnify Orange Mailer and all related parties. You agree that Orange Mailer mearly offers a service to provide postage and related services for the mailing / sending of your items. Orange Mailer is not responsible in any way, or under any circumstances for these mailings beyond the provision of its stated services.
10.2 You agree and consent that you will abide by all applicable laws regarding the shipping / mailing of any items, and that you do not use the Orange Mailer system to facilitate the mailing or shipping of any prohibited items.
10.3 Orange Mailer is not responsible for loss, damage, mis-shipment or additional fees for any package, letter or item.