This usually happens when your browser is not set up to display PDFs directly. Don’t worry — your label is still created successfully. You can always access and reprint it later from the **History** page.

### Quick Solutions

**Best Option (Recommended):**

Switch to **Google Chrome** or **Microsoft Edge**. These browsers generally handle PDF labels better than others.

**Fix in Your Current Browser:**

If you prefer to stay with your current browser, follow these steps:

1. Make sure **Adobe Acrobat Reader** is installed on your computer.

2. Enable PDF viewing inside your browser by following Adobe’s official guide:  

   [Display PDF in browser](https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html)

3. If it still doesn’t work, try the troubleshooting steps in this Adobe forum thread:  

   [Adobe PDF display issues](https://forums.adobe.com/thread/2223492)

### Summary

- Your label is safe — you can always reprint it from **History**.

- For the smoothest experience, we recommend using **Google Chrome**.

- Adobe Acrobat Reader must be installed and enabled in your browser for PDFs to display properly.

We’ll update this article if we find additional solutions.

---

That said, to fix this issue you will need to go thru this article:

https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html

If it still does not work, then you will need to troubleshoot, and we have found this article to be the best:

https://forums.adobe.com/thread/2223492

**Yes**, Orange Mailer supports First Class postage in two ways:

1. Traditional Postage Label (with Addresses)

You can print First Class postage on a label that includes both your **Ship From** and **Ship To** addresses. This works just like a stamp, but with a full printed label.

You can print this on:

- A sticky label (recommended)

- Regular paper (then tape or glue it on)

- Directly onto a #10 envelope (using the 7x3 label size)

 2. Print Actual Postage Stamps

Orange Mailer also offers a dedicated **Print Stamps** feature. This allows you to generate real First Class postage stamps (without addresses) that you can stick on envelopes or packages.

You can print:

- Single stamps for testing

- Strips of 5 stamps (great for thermal printers)

- Full sheets of 25 stamps

- Single envelope-style stamps

 Which Option Should You Use?

| Option | Best For | Includes Address? |

|--------|----------|-------------------|

| **Postage Label** | Most shipments | Yes |

| **Print Stamps** | Simple letters or when you want traditional-looking stamps | No |

You can choose whichever method works best for your needs.

---

### **Where Do I Find Tracking Information?**

You can view tracking and status information for all your shipments on the **History** page.

### How to View Tracking

1. Log in to Orange Mailer.

2. Click **History** in the top navigation.

3. Find your shipment in the list.

4. Click the **blue tracking number** to track it directly on the USPS website.

 Tracking vs Status Track (IMb)

| Type | What You Get | Best For | Notes |

|------|--------------|----------|-------|

| **Tracking Number** | Full USPS tracking | Packages, Priority, Express, etc. | Scanned at multiple points including delivery |

| **Status Track (IMb)** | Delivery status updates | First Class letters, cards & flats | No delivery scan. Shows when USPS received it and estimated delivery. **Available only on paid subscription plans.** |

### Status Track for First Class Letters, Cards & Flats

USPS does **not** offer full tracking on First Class letters, cards, or flats. However, paid subscribers can add an **Intelligent Mail Barcode (IMb)** — also called **Status Track** — to their labels.

This barcode is scanned by USPS and provides useful status updates, including:

- When USPS received your item

- Which post office is handling it

- Estimated delivery information

**Note:** The IMb is **not** manually scanned at delivery. You will receive proof of mailing and delivery status updates, but not a confirmed delivery scan.

### How to Check Status Track

1. Go to the **History** page.

2. Find the mailing.

3. Click the **Get Status** button.

4. Wait a few moments for the latest information from USPS.

### Important Notes

- The **Intelligent Mail Barcode (IMb)** / Status Track feature is only available on **paid subscription plans**.

- Orange Mailer does not guarantee that every scan will occur.

- Status information comes directly from USPS systems.

- This service is currently offered free to paid subscribers.

---

An envelope is what we all think - something that contains a letter.

A "flat" means essentially that - it is flat. As compared to a package. 

But also normally larger than a standard envelope in length and width (think "manilla" envelope).

Large envelope or Flat is 2 terms USPS use for the same envelope.

Don't confuse "Flat" with "Flat Rate".

One refers to the packaging (flat), the other (Flat Rate) to the cost of shipping (and it requires pre-labeled packaging available from USPS).

Kinda.
The USPS does not offer tracking on first class letters or cards, however Orange Mailer incorporates whats know as an "Intelligent Mail Barcode" (IMb) (what we call Status Track) onto the label itself.

Th IMb is then scanned by USPS and serves as a status of your letter. This status provides information that lets you know that USPS has received your letter, where it is in the pipeline (which post office), and if it is out for delivery.

Unlike a tracking number, the Status Check offered by Orange Mailer has one key specific difference:
- At no time is the IMb manually scanned. Delivery status is never actually "delivered" - but rather in the delivery persons cart.

USPS does not offer actual tracking on First Class letters, cards or flats. Your item will never be scanned at delivery. However, you will have proof of mailing, an estimated date of delivery and an indication of when your item was placed with the carrier to be delivered.

First Class letter, flat and postcard status is shown on the History tab, on the Convenience Plus or above plans. IMb status is displayed as text, and shows the last scanned location. 

NOTE: Orange Mailer does not guarantee the accuracy of any scan, or that the scan will take place. Use of the IMb is dependent on the US Postal Services system. 

This service is presently only available in the Convenience+ / Saving and Professional plan

Orange Mailer does not presently offer the Registered Mail service.

Technically we are able to do so, however Registered mail has requirements that we feel only a local USPS office can enforce. Specifically, it must be presented to a rural carrier or a retail employee.

We will continue to research this option, however at the present time we encourage you to visit your local post office if you need the safety and security that Registered mail offers.

Yes we do!  Just click grey button "show options" next to the weight field in the packaging dimensions section.

Once you click the show option button this will appear:

Switch from "Yes (standard)" to "no" and you now have it as non machinable mail and a extra charge will be added.

Certified Mail - even First Class - can take up to 10 days to be delivered. This is due to the "in-person" and special nature of Certified Mail. Upgrading to Priority will shorten that time span.

Yes! Orange Mailer offers this option.

What is Certified Mail? Read this FAQ from the USPS.

To locate the Certified Mail option, click the "More Options" button located in the Packaging section when creating a mailing.

Sending Certified Mail has the following requirements. 

• To send Certified mail REQUIRES the placement of the Green 3800-N Banner on the envelope. This is NOT OPTIONAL.
• The 3800-N label is available from your local post office or USPS.com We do not offer them at this time.
• If you select and pay for Electronic Receipt you must manually request the receipt by navigating to the History page and locating the mailing and selecting the "Request Electronic POD" button as shown in the second image below. - Please note: this option is not available on free level accounts. To use electronic tracking, please visit https://faq.usps.com/s/article/What-is-Electronic-Return-Receipt 
• Sending Certified with the Adult signature required is available as Priority Mail only.
• Certified Mail is NOT faster, and may in fact take longer.
• Orange Mailer and it's parent (Orange Marmalade, Inc) are not responsible nor liable for any failures beyond providing postage and/or a refund of the actual postage price.

To cancel postage (and request a refund) navigate to the History page. There you can locate all previously generated postage. Locate the label, and click the Cancel and Request Refund button. 

Postcards / First Class letters / Flats can not be cancelled / refunded according to USPS policies.

Please note: Postage is generally refunded within 14 days. However, this can take up to 30 days, as The USPS is notified and there may be times when the postage is accidentally used, or the USPS notifies us of an issue.

On First Class postage we are mandated by the USPS to display the price we paid next to the postage "stamp".

This price is to the immediate left of the postage itself.

The price you see there is our cost for the postage.

Free accounts (Pay As You Go) pay full retail for this postage which is generally 5 cents higher than shown.

Level 1 ($7.99) receives a 2 cent discount and the $12.99 Level 2 pays our cost.

Yes we do!  

Just click grey slider "show additional options" below the weight field in the packaging dimensions section.

Once you click the show additional options button this will appear:  

Click on the drop down for "Special rates" and pick your option.  

Once you have picked media or library rates click the "show available rates" button again and media mail will display with the rates options.

USPS Announces Temporary Price Increases.
USPS has notified us that they have been approved to apply a temporary surcharge on "commercial" packages beginning Oct 18 and ending December 27, 2020

What does this mean?
Retail prices will not be effected. That means that most users will see no increases.
Commercial (including CPP) prices will increase from 24 to 40 cents (Express mail as much as $1.50) per mailing.

Will this effect me?
If you are on the Pay As You Go plan - only for the commercial options we offer such as First Class Parcel. All other plans will see increases of varying degrees.

How to plan for this?
Use our "compare rates" link (just below the Show Available Rates button) and see if the paid plans are still the best option during this time.

Do I need to do anything?
No. Other than compare rates as mentioned above, both the increase and decrease back will occur behind the scenes.

Why is USPS doing this?
To quote: "The temporary price adjustments are in response to increased expenses and heightened demand for online shipping package volume due to the coronavirus pandemic and expected holiday ecommerce."

Can I use a competitor to avoid this?
No. This price increase effects all commercial mailings.

It is very easy to compare the discounted rates on the different subscription levels, just follow these steps:

1. Create a free account ( no CC needed )

2. Log in to your account.

3. Enter all shipping information for the letter / package you want a rate for.

4. Instead of clicking the "show available rates" to get rates you click the little blue text below that

says "compare rates" ,   that will show a popup window with the rates for the available services and subscription level.

Officially known as  Shipment Confirmation Acceptance Notice (SCAN) form, Orange Mailer supports its use on all paid subscription plans.

To Use: 

1. First complete your label generation for the group you plan to include in the form.
2. Then navigate to the History tab.
3. On the right side of each label information block you will see an "Add to SCAN form" checkbox. Select each checkbox for each mailing to be included.
4. Clicking the checkbox will cause a "Generate SCAN Form" button to be shown immediately below the  search input near the top of the page. Click this button after all mailings you wish to include have been selected.
5. This will open a new small window that displays the link to the SCAN form (or any errors) which may then be opened and printed.
6. Click the "Close" button and the History page will refresh, updating the notes section for each mailing with the SCAN form link.
   
   

NOTES:

1. Adding (and generating) an item to the SCAN form may only be done once.
2. Each item must have a tracking number. The option to add a mailing to the SCAN form will not display if a tracking number can not be located.
3. SCAN forms are used to prepare the mailing for drop off at the local USPS office. They can not be used after the fact.
4. SCAN forms must be prepared the same day as the postage is generated.